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Shipping-Returns

SHIPPING

We always ship using Hong Kong EMS Speedpost, the shipping costs are calculated according weight and destination. Actually, we pay more than we ask for the shipping, we pay around 18% from the shipping cost our self which means you get automaticly 18% shipping discount. If you like to check the shipping price yourself, please visit

http://www.speedpost.hk/speedpost/sections/postageCalc/postageCalc.jsf

Fill in weight, destination and choose Non-document as item type.
In case EMS Speedpost is not available to your country like for example Ukraine, we ship with double registered air mail.
Shipments sent via EMS Speedpost have tracking numbers assigned to each package, losses are therefore extremely unusual, however, in case of loss we will ship you order immediately again without any cost for the buyer, the package tracking numbers will be provided by email, the amount of time necessary to receive packages depends upon the destination country.but is usually 2 till 5 day's. To follow the progress of your shipment go to

https://speedpost.hongkongpost.hk/speedpost/sections/mailTracking/mailTracking.jsf

and enter your 9 digit tracking number. We ship within 24 hours from receiving your order except in the weekends, Saturday morning (Hong Kong time) is the last shipment to go, orders placed later will be shipped Monday morning, Please keep in mind the time difference, Standard Time +0800 UTC Please note that we theoretically can not ship to a post box, we need a physical address because the goods are insured and there needs to be somebody to sign for collecting the package.
In case of any problem, please mail to: info@demodexsolutions.com

RETURNS

Because the nature of our products, it is impossible to make a general refund policy, we can guaranty that our products work if used for the right purpose, however we have no insight where people are using our products for neither if they treat in the way it is described, therefore refunds will be given at the discretion of the Company Management. If you have questions regarding a refund please mail us at Info@demodexsolutions.com
It is always a good idea to email us about your skin problem with as much details as possible before you order, in this way we can advice you which products are best to use. If some products were broken/damaged during transport then contact us and we will ship you a free replacement. Please try to make a picture from the damaged products and email to us
Return address: Demodex Solutions limited 1450 Chun Shing Factory Estate 85-89 Kwai Fuk Road Kwai Chung NT Hong Kong

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Testimonials

  • Healed Rosacea, along with change in diet (3/10/2019) 
    Recommended as topical treatment by Brady Burrows on the Rosacea Forum in 2004. The proscribed 4-month treatment along with change in diet healed rosacea I had been suffering with for 7 years. Treated again for several demodex mite flareups over the next 4 years. Haven't had any rosacea problems since. Now use "ZZ Cream" to quickly and effectively treat occasional pimples. ZZ Cream is the BEST without having to resort to medication if you're willing to be diligent in applying for 4 months.
  • ZZ Cream is amazing... both effective treatment and cost effective (12/9/2019) 
    ZZ Cream is a miracle product that literally delivers on its promises. While I don't have many symptoms of rosecea, I've struggled with demodex for many years. Using this product routinely produced results that genuinely exceeded my expectations and completely cleared my skin. I noticed 60% improvement after the first two weeks and 95% improvement in the past 2 1/2 months. My skin is clear, facial and neckline bumps are gone, redness disappeared and pores are Significantly improved. An added bonus is my skin appears much younger with far less wrinkles. I use approximately one jar per week which may sound expensive to some... but considering what one would have to spend on doctor visits (and likely have lesser results), the price is a bargain. Only caution is: only use this cream around your eyes in the evening before bed, the fumes alone will make your eyes water and appear irritated; but the results are definitely worth this relatively small inconvenience.
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